Accessibility
We want everyone to enjoy their visit to the SJT. We work hard to break down the barriers of exclusion and make it easier for disabled people and those with additional needs to enjoy our space and be able to join in.
We offer a range of accessible performances. To find upcoming accessible performances, visit the What's On page and select the relevant filter. To find out more about different types of accessible performances we offer, please scroll down this page.
We have the following access provisions in place:
Level access to the Box Office and accessible toilets
Induction loops are provided in both auditoria for customers with hearing aids
A wheelchair lift to the Shop
Passenger lift access to the Round and McCarthy auditoria
Designated wheelchair spaces in both theatres, accessible from the lift and next to a seat for your companion
Front row level access available for many shows on request
Please note: access to many seats in the Round and the McCarthy involves climbing or descending stairs.
We try to accommodate all access requirements, but please let us know as soon as possible, ideally at least 24 hours before you arrive. If you've any queries please call us on 01723 370541 or email us.
Access Requirement Register
This is a free service enabling customers with access requirements to easily and quickly book the seats they need, including online bookings when those seats might otherwise not be available. For more details please click here.
Assistance Dogs
Assistance Dogs are welcome to stay with you in the auditorium or can be looked after by a member of staff. Please inform the Box Office if you are bringing a dog.
Pricing
If you have access requirements, you and one carer (if needed) can purchase tickets at the lowest price currently available for your chosen performance.
Please click here for information about show content and age guidance.
Audio-description
For performances: Most SJT theatre productions have an audio-described performance with a live narrator explaining what's happening through personal headphones for those who need it.
For films: We also offer Audio Description on films when possible. The normal film soundtrack is broadcast via speakers as usual, while a recorded narrator explains what's happening on screen through personal headphones.
Open captioning
For performances: The spoken words and sounds effects on stage are displayed as text on a small screen above the stage. Please notify the Box Office when you book that you need a seat with a view of the caption box.
For films: Where possible we will programme open captioned screenings of films for Deaf or hard of hearing customers.
Signed performances
Some performances have a sign language interpreter translating the show into British Sign Language. Please notify the Box Office when booking as there will be certain seats that have the best view of the interpreter.
Dementia-friendly performances
We're proud to be dementia-friendly and work with our local Dementia Action Alliance and those living with dementia. There may be technical adaptations to the show, flexible seating options and a relaxed attitude to audience responses and movement in the auditorium. We provide a quiet room, clear visual markers and signage, and additional staff to sensitively and respectfully welcome those living with dementia and their supporters.
Relaxed performances
These are designed for anyone who would benefit from a less formal, more supportive atmosphere such as people on the autism spectrum, those with sensory or communication disorders, those with learning disabilities and families with babies. It’s fine to make noise, move around or leave the auditorium.Relaxed performances may vary, but most will have an introduction to the actors and the characters they'll be playing, an explanation of any special effects used, loud or sudden sound effects reduced and the lights left on low so it's never completely dark.
